. Then I dared to ask a question. I made a deposit of $ CLP on 13/07/ at through SafetyPay at NOVIBET. Before I complain I'm going to say that things were good with this casino. All my payouts were being made within 24hours etc. I think i had maybe one spin on a slot and my account or compter started freezing so I rebooted. The player from Germany is asking for a deposit refund, because the casino stopped accepting players from his country after he lost. Hello, I would like to file a complaint because my issue was not resolved. We rejected the. I made a deposit of $10 and got a $19 bonus.