Casino Analyst & Complaint. A player from Mexico is facing difficulties withdrawing her winnings from BETANO. Responsible Gaming & Player Protection Information · Security · Bonus Terms · Transactions · Guides · Privacy Policy · Account Verification · Complaints Policy. . Identity and Contact Details Verification Unavailability of receiving newsletters and general marketing campaigns. Despite having her account verified and making a deposit. Consent. 8. The player from Bulgaria had faced a verification delay exceeding 2 weeks, even after all additional documents had been approved. Enquiries, Complaints &.