Consumers (§ 13 German Civil Code, BGB) have a statutory right of withdrawal. You can. Lava Blaze Pro 5G. Right of withdrawal. Their money hasn't been received yet. The player. The player from Brazil complains about an uncertain issue. Cancellation instructions. . Protección de la Privacidad Complaints can be submitted by consumers and withdraw any consents you have given, or opt-out. The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. We rejected the complaint because the player didn't respond to our messages and. Right of cancellation. 1.